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Operations Research & Data Analyst

Department		Operations
Location		WorkForce One 3800 Inverrary Blvd., Suite 400, Lauderhill, FL 33319
Job Number		362
Date Posted		2008-02-12
Employment Status		Full-time (37.5 hours per week)
Exemption Status		Exempt
Salary		$45,200-$46,500 (The starting salary will generally be in the lower end of this range.)

Job Description

Summary

Identifies, acquires, analyzes, interprets and reports on data relating to program performance, customer satisfaction, demographic and labor market changes to provide relevant information related to programmatic performance; and to improve corporate planning for continuous improvement.

Duties and Responsibilities

(Other duties may be assigned)

Acquires and maintains in-depth knowledge of state and federal database systems that interrelate with the WorkForce One systems to best understand capabilities of the systems and potential data analysis issues. Works with WorkForce One department heads and other end users to identify data elements required for analysis of issues/problems for root cause identification and trend analysis. Develops and maintains reporting systems for the Operations & QA Departments’ data analyses. Provide on-going technical assistance, consultation and expert guidance to program staff to assist them in interpreting program performance against State performance measures. Devises methods and procedures for collecting and processing data such as program performance, labor market information, occupational forecasting and demographic data. Develops guidelines and standards in preparing points of view used in forecasting trends. Monitor, analyze and evaluate systems, goals and performance standards in collaboration with Program Managers and Quality Assurance Staff. to prepare gap analyses for staff and contractor review. Recommend strategies to improve and enhance performance. Analyzes internal and external monitoring reports for improvement opportunities and assists in the development, review and submission of Corrective Action Plans (CAP). Serves as point of contact for labor market data acquisition initiatives, performance analysis projects and ROI studies. Designs practical, user friendly reporting formats (i.e. tables, charts, graphs visually depicting data) and interprets, through written and verbal reports, key data regarding system production and performance, outcome trending, customer utilization and market penetration. Obtains state customer satisfaction information and provides independent analyses and reports for comparative review. Provides program statistics and other related data to assist in the development of RFPs as well as funding requests and related solicitations. Keeps up-to-date on changing laws as they apply to programs administered by WorkForce One. Prepares relevant materials and recommendations for presentation to Board, committees, key staff and community partners as requested. Develops and maintains data dictionaries of external/ancillary systems. Assists in identifying and ensuring that issues regarding data integrity of primary systems are investigated and addressed. Trains staff and contractors on the use of primary systems as needed. Participates in initial development of grants to ensure system capacity to track such grants. This position description in no way states or implies that these are the only job duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Requirements

Must be proficient in all Microsoft Office applications and possess extensive Word, Access and Excel skills, possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data.

Education and/or Experience

A Bachelor’s Degree from an accredited college in Management Information Systems, Business Administration, or a closely related field plus two years experience working with databases, data fields and data reporting tools. Ability to write SQL queries preferred. Additional qualifying education and/or experience which provide the necessary knowledge, skills, and abilities may be substituted one for the other on a year-for-year basis.
Incumbent must be experienced in and demonstrate strong oral and written communication skills. Must possess good presentation and public speaking skills. Strong ability and demonstrated experience in balancing multiple priorities, meeting deadlines, working independently and achieving assigned tasks are required.

How To Apply

Complete on-line applications, EEO form and attach a copy of your resume.

Required Education and Background Information

Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. To be creditable, any required accredited college or university education must be verifiable from a reliable source within the United States or its territories or possessions, and information identifying that source must be submitted with the application. Additional information will not be accepted after the announcement closing date.

Special Accommodation and Communication Needs

WorkForce One provides necessary reasonable accommodation in the interview process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled interview.

Veterans Preference

Veterans preference will be granted to Florida residents in accordance with Florida law to eligible veterans and spouses of veterans. Preference points will be awarded only if copies of supporting documentation (DD-214 and/or proof of receipt of disability benefits) is provided at time of application. Veterans who have been employed by a governmental entity within the State of Florida are not eligible for a preference pursuant to Florida Law.

Identification Requirements

A valid paper social security card and a governmentally issued photo I.D. is required at the time of selection interview.

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