Direct, plan, oversee and provide effective team leadership in system-wide quality assurance program development and continuous improvement activities.

Direct, plan, implement and evaluate quality assurance policies, programs, and initiatives. Provide advice and counsel to the President/CEO and other management personnel regarding quality focused initiatives. Evaluate the effectiveness of existing programs and provide technical assistance to improve programmatic operations and service delivery. Develop and maintain in-depth knowledge of State and Federal workforce development performance measures. Oversee the grant writing process from the identification of applicable grants through the submission process including grant evaluations. Oversee system-wide customer service improvement initiatives. Conduct research and write technical papers. Provide program support to other departments in WorkForce One. Maintain and update agency’s WIA two-year plan and quality improvement plans. Research new trends in employment and training and share information with staff in order to improve WorkForce One programs and operational procedures. Assist WorkForce One Centers and specialized providers with implementation of quality improvements systems and activities including coordination of quality steering teams. Conduct routine statistical, demographic research. Serve as staff liaison to the assigned board committees and represent WorkForce One at various community meetings and events. Research and write proposals for grant funding, and write program and technical reports. Spearhead the incorporation of Florida Sterling Performance Management Principles throughout the WorkForce One System. Research and train staff on the usage of career development tools and other assessments. Participate in the agency’s hiring process by serving on screening and interview panels as needed. Participate in agency’s quality improvement initiatives by continually focusing on strategic planning and improving customer service. Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures, and instructions. Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes. May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the Department or WorkForce One as an organization.

A Master’s degree in business administration, research, statistics or a related field is required. A minimum of three years research and evaluation experience and at least two years administrative experience in a social services or related environment is required.

Complete on-line application, EEO form and attach a copy of your resume.

Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. To be creditable, any required accredited college or university education must be verifiable from a reliable source within the United States or its territories or possessions, and information identifying that source must be submitted with the application.

WorkForce One provides necessary reasonable accommodation in the interview process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled interview.

Veterans preference will be granted to Florida residents in accordance with Florida law to eligible veterans and spouses of veterans. Preference points will be awarded only if copies of supporting documentation (DD-214 and/or proof of receipt of disability benefits) is provided at time of application. Veterans who have been employed by a governmental entity within the State of Florida are not eligible for a preference pursuant to Florida Law.

A valid paper social security card and a governmentally issued photo I.D. is required at the time of selection interview.

Employment is subject to the selected candidate passing a background verification and a drug screening.

As This Classification Requires Ability To Drive Vehicles in order to do WorkForce One business, then successful candidates must have a valid Florida driver's license and will be required to maintain authority to drive vehicles throughout employment.